Regional Income Tax Agency Web Site

RITA Services


SERVICES PERFORMED FOR RITA MEMBER MUNICIPALITIES AND TAXPAYERS

REGISTRATION:

RITA’s process begins with the identification and registration of taxpayers. RITA’s full-time registration department works year-round to cross-check numerous sources for individual and business filers to make certain each has an account with RITA.

COLLECTIONS:

RITA has the resources to process each Municipality’s income taxes, in accordance with the Municipality’s tax ordinances and requirements. RITA handles mass mailings of tax returns, billing statements and delinquent notices.

CUSTOMER SERVICE:

Customer Service is paramount. Taxpayer assistance is available through four contact channels: walk-in, telephone, fax, and mail. Personal assistance is available during normal business hours at any one of our five offices. RITA’s Interactive Voice Response System (IVR) is used to identify callers for person-to-person contact and for around-the-clock automated self-service. Taxpayers seeking forms or payment information can call day or night to access the system.

COMPLIANCE / LEGAL SERVICES:

RITA takes action to ensure taxpayers pay their tax liabilities. Action taken by RITA to non-filers and delinquent filers:

RITA – IRS DATA EXCHANGE:

A major benefit of being a part of RITA, is RITA’s partnering with the Internal Revenue Service (IRS) for the exchange of income tax information. Some benefits of this program include:

CUSTOM BUILT TAX SYSTEM:

RITAX is designed for web based applications built on Microsoft’s .NET platform. It is a custom built tax system that is designed to handle multi-jurisdictional tax collection, distribution and reporting.

SIEBEL CALL CENTER:

RITA’s Siebel Call Center, an industry leader in customer relationship management systems, allows the Agency to maintain high customer service satisfaction levels. The call center incorporates Computer Telephony Integration (CTI) that displays taxpayer account history at the time calls are answered by RITA agents. Taxpayers reach the appropriate agent who is ready to assist with detailed account information within a single contact session.

DOCUMENT IMAGING:

To address the millions of pieces of paper associated with tax returns, W-2s, bills and related documentation, RITA implemented a FileNET Document Imaging System. Scanning paper documents not only reduces storage costs, it also provides tighter security of records and improves customer service through fast easy retrieval of tax returns.

MEMBER - VIRTUAL PRIVATE NETWORK:

Via a secured Virtual Private Network (VPN), Member Municipal personnel at City/Village halls have the ability to view scanned documents such as tax returns and W2s.

eSERVICES:

Electronic services are available via the RITA website.

MEMBER PORTAL:

RITA Member Municipalities are provided detailed reports on collections, refunds and past-due accounts on the easy-to-use Member Portal.

DISASTER RECOVERY PLAN:

To safeguard RITA’s technology and to plan for natural or man-made disasters, RITA has instituted processes and procedures to restore critical applications within two to three days.

OTHER SERVICES PROVIDED BY RITA: 

The Municipal Services Department provides first-line application software support on Software Solutions Inc. products. This department also engages in special projects which include personnel training, temporary accounting and payroll on-site services and financial accounting reconciliation assistance. These services are available at an additional cost.  For more information, please contact the Municipal Services Manager at 440.382.4844.