Privacy Statement

Your privacy is very important to us. It is not the policy of the Regional Income Tax Agency (RITA) to collect personal information about you when you visit our website, unless you choose to make such information available through on-line applications we provide. By visiting our website, you are agreeing to the practices described in this policy.

By using the applications on this website, you are sending us personal information (e.g., your name, address, telephone number, e-mail address or other information). RITA stores this information in order to respond to or process your request or otherwise resolve the subject matter of your submission.

We will not distribute your personal information to anyone for purposes other than the administration of municipal income tax, unless required to do so by law.

Public Records

Visitors to RITA’s website should be aware that, subject to specific statutory exceptions, some documents and records maintained by RITA, including, but not limited to, certain electronic data, may be public records under State of Ohio law. Information gained from tax returns, and all related documents and information, is not a public record. If you have questions about the Ohio public records law, refer to State of Ohio Revised Code Section 149.43, Availability of Public Records.

Links from RITA’s Website to Other Websites Are Not Covered by This Privacy Policy

RITA’s website contains links to information and services located on websites maintained by other public agencies and private organizations. Once you access another website, you are subject to the privacy policy and terms of usage for that particular website. RITA is not responsible for the privacy of sites that are accessed from links contained on RITA’s website.


RITA takes very seriously the integrity of the information and systems we maintain. Therefore, we have instituted security measures for all information systems under our control. These security measures are designed to identify attempts to tamper with this website. Information collected through these security measures may be used in connection with a criminal prosecution or other legal proceedings.

Any electronic mails (e-mails) received by RITA that may be in violation of local, state, or federal law may be referred to the proper authorities.

If you choose to send an e-mail to RITA, you should be aware that electronic mail (e-mail) is not necessarily secure against interception, and may be subject to the disclosure requirements of the Public Records Act or other legal disclosure requirements.


Certain applications on this website provide the ability to notify you regarding activity performed on your account via e-mail. This may be in response to an inquiry made by you or information you submitted such as a payment or tax filing using our secure applications. These messages will be for notification purposes only and will never be used to solicit information from you regarding your tax account.

Do not respond to unsolicited e-mails that claim to come from RITA, or any e-mail from an unknown party asking you to submit personal, tax or financial data. RITA does not use e-mail to request this type of information.

Statistical Information

In order to improve service on our website, we automatically collect and maintain statistical information in our site's data logs that show network traffic flow and volume. These logs do not identify individuals who visit our website. This information is:

The name of the domain from which the visitor accesses the Internet (for example, “” if you use a private Internet access account; “” if you connect from an educational domain; or, "" if you connect from a US government domain).

The Internet Protocol (IP) Address from which you access our website.

The date and time (with time zone) that you access our website.

The type of browser and operating system used to access our website.

The Internet address of the website from which you linked directly to our website.

The web pages on RITA’s site that you visit. This helps to determine which information on our site the public finds most useful and enables us to make it easier to access.

Transmission Control Protocol/Internet Protocol (TCP/IP) packet data. This information is used to detect malicious activity on our website.

Session cookies that help us identify active users accessing our on-line applications.

Other cookies used to validate voluntary customer survey results. These are of limited duration and cannot be used to identify survey participants or track their page or web site visits.

Number of bytes received helps determine the computer and network capacity required to make the site available to the public.


“Persistent cookies” collect personal information to recognize your computer in the future. RITA does not use “persistent cookies” or other technology to collect personally identifiable information about visitors to our website.

“Temporary” or “session” cookies are used by RITA for our on-line ePayment and eFile website applications. These cookies are stored in memory and are only available during an active browser session. These cookies do not collect personal information on visitors, and they are erased as soon as you close your web browser. No personally identifiable information about you is maintained as a result of a temporary or session cookie.

You can configure your web browser to accept or decline cookies, or to alert you when cookies are in use. You do not have to accept cookies from us, but if you choose not to, some of the functions on our site may not be available to you.


By Email:
By Phone: 1.800.860.7482
By Mail:
Regional Income Tax Agency
10107 Brecksville Road
Brecksville, Ohio 44141