Taxpayer Assistance

RITA has made the necessary changes to our lobbies to allow us to safely reopen these spaces to taxpayers. The News and Important Updates section provides details on RITA office locations.

RITA offers secure Drop-Off Options at all of its office locations to receive tax documents and payments.

Free Walk-in Taxpayer Assistance is provided for all taxpayers who are required to file a municipal income tax return for any RITA municipality.

Agents will be on-site to answer questions, take payments, and assist with RITA municipal income tax return preparation. To receive assistance bring with you all necessary tax documentation.

No appointment is necessary however, assistance is on a first come, first served basis and wait times may vary.

Customer service representatives are also available by phone. Please view our Tax Season Extended Call Center Hours.

In-Person Taxpayer Assistance

Regional Income Tax Agency
10107 Brecksville Road
Brecksville, Ohio 44141
9:00 am - 4:00 pm Monday - Friday
No appointment necessary
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Regional Income Tax Agency
760 Lakeview Plaza Blvd, Suite 400
Worthington, Ohio 43085
9:00 am - 4:00 pm Monday - Friday
No appointment necessary
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Regional Income Tax Agency
2761 Salt Springs Road
Youngstown, Ohio 44509
9:00 am - 4:00 pm Monday-Friday
No appointment necessary
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Regional Income Tax Agency
Xenia City Administration Building
107 E Main Street
Xenia, Ohio 45385
8:00 am - 5:00 pm Monday-Friday
No appointment necessary
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RITA offices are closed and agents are unavailable during certain Holiday and Office Closures.